Privacy Policy

At Progressive Home Care, we are committed to protecting the privacy, confidentiality, and personal information of our clients, families, employees, and stakeholders. We understand the importance of maintaining trust and ensuring that all personal information is handled in a secure and responsible manner.

This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with applicable privacy laws and regulations in Australia.

Collection of Personal Information

We may collect personal information to provide safe, effective, and personalised care services. This information may include, but is not limited to:

Full name, address, and contact details
Date of birth and identification details
Medical history and health information
NDIS or aged care plan details
Emergency contact information
Service preferences and support needs

We only collect information that is necessary to deliver appropriate care and support services.

Use of Personal Information

Personal information collected by Progressive Home Care is used for the following purposes:

To provide and manage care and support services
To develop personalised care plans
To communicate with clients and families
To meet legal and regulatory obligations
To coordinate with healthcare professionals and support providers
To ensure safety and continuity of care

Disclosure of Information

We do not sell or rent personal information. Information may only be shared when necessary and with appropriate consent, or when required by law. This may include:

Healthcare professionals involved in your care
NDIS or aged care service providers
Emergency services if required for safety
Government or regulatory bodies as required by law

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage systems, restricted access, and staff training on privacy and confidentiality.

Access and Correction

Clients have the right to request access to their personal information and request corrections if any information is inaccurate or outdated. Requests can be made by contacting our office using the details provided below.

Retention of Information

We retain personal information only for as long as it is required to provide services or as required by law. When information is no longer needed, it is securely destroyed or de-identified.

Cookies and Website Usage

Our website may use cookies to improve user experience and analyse website performance. Cookies do not identify individual users and can be disabled through browser settings if preferred.

Updates to This Policy

Progressive Home Care may update this Privacy Policy from time to time to reflect changes in legislation or service practices. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Progressive Home Care
Phone: (08) 6111 9772
Email: info@progressivehomecare.com.au
Address: Unit C5/1537 Albany Highway, Beckenham WA 6107